1
6 leyes sobre la experiencia del consumidor
Posted by FunkyPuma
on
sábado, agosto 02, 2008
in
Pa servirle a usté
Las 6 verdades fundamentales para interactuar mejor con los consumidores:
1.- Every interaction creates a personal reaction.
2.- People are instinctively self-centered.
3.- Customer familiarity breeds alignment.
4.- Unengaged employees don't create engaged customers.
5.- Employees do what is measured, incented, and celebrated.
6.- You can't fake it.
Para complementar los casos y beneficios que comentaba hace unos días Abraham Geifman.
Vía Customer Experience Matters
1.- Every interaction creates a personal reaction.
2.- People are instinctively self-centered.
3.- Customer familiarity breeds alignment.
4.- Unengaged employees don't create engaged customers.
5.- Employees do what is measured, incented, and celebrated.
6.- You can't fake it.
Para complementar los casos y beneficios que comentaba hace unos días Abraham Geifman.
Vía Customer Experience Matters
