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Servicio a favor de la competencia
Posted by FunkyPuma
on
jueves, octubre 30, 2008
in
Pa servirle a usté
Todo lo que das se te regresa dicen coloquialmente. Bajo esa idea Seth plantea un tipo de servicio al cliente con tan buena voluntad que sea capaz de "saber perder", recomendando a la competencia cuando ésta sí cubre las necesidades que un cliente no pudo satisfacer con nosotros.
"It seems to me that this is the perfect opportunity to be a statesman. This is when you earn the right to be seen as a trusted advisor, not a self-interested shill. Two months or two years from now, when you interact with that person or organization again, we'll remember that you were the one who spoke up on behalf of the competition, the one who helped us find a better fit, the clearly disinterested advisor who helped us choose between the two remaining good choices.
Vía Seth Godin
"It seems to me that this is the perfect opportunity to be a statesman. This is when you earn the right to be seen as a trusted advisor, not a self-interested shill. Two months or two years from now, when you interact with that person or organization again, we'll remember that you were the one who spoke up on behalf of the competition, the one who helped us find a better fit, the clearly disinterested advisor who helped us choose between the two remaining good choices.
Your ego might not enjoy it, but in the long run, your organization will".
Yo recuerdo haberlo hecho un par de veces mientras estuve en HTC, ¿yo qué culpa tenía de que la competencia fuera mejor? juá!Vía Seth Godin
